Privacy Policy

CleanTech NW – Window Cleaning Services
Effective Date: June 2025

At CleanTech NW, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our window cleaning services. By using our services, you agree to the terms outlined in this policy.

1. Who We Are

CleanTech NW is a professional window cleaning service based in the North West of the UK. We are a partnership, offering window cleaning for both residential and commercial properties.

Business Name: CleanTech NW
Contact Information:

Email: info@cleantechnw.co.uk

Phone: 07895764565

2. Information We Collect

When you engage with CleanTech NW for our window cleaning services, we may collect the following personal data:

Name

Address (for service purposes)

Phone Number

Email Address

Payment Details (We do not store card details, only payment confirmations)

Service Preferences (e.g., frequency of service, special requests)

Communication Records (e.g., queries, complaints)

3. How We Use Your Data

We use the personal data you provide to:

Deliver services: To provide window cleaning services at your specified location.

Communicate with you: To confirm appointments, update you about changes, and respond to queries.

Process payments: For billing purposes and to send invoices or receipts.

Maintain our records: For operational, legal, and tax purposes.

Improve our services: To enhance the quality and efficiency of the services we offer.

We only use your information when we have a valid legal reason to do so, such as:

Contractual necessity: To fulfill our service agreement with you.

Legal obligation: To comply with tax and regulatory requirements.

Legitimate interests: For the smooth operation of our business.

4. How We Store and Protect Your Data

We take the security of your data seriously. All personal data is stored securely on password-protected devices and cloud-based storage that complies with data protection regulations. We only keep your data for as long as is necessary to provide services and meet legal obligations. For example, tax and financial records are kept for up to 6 years in compliance with HMRC regulations.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with third parties for the following purposes:

Payment processing: We may share your payment details with our payment processors to handle transactions.

Compliance with the law: We may share your information with regulatory bodies or government agencies if required by law.

Third-party service providers: To assist in running our business, such as cloud storage providers or accounting software.

All third parties are required to protect your data in line with UK data protection laws.

6. Your Data Protection Rights

Under UK data protection law, you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.

Right to Rectification: You can request that we correct any inaccuracies in the data we hold.

Right to Erasure: You can ask us to delete your personal data under certain conditions.

Right to Object: You can object to how we process your data in certain circumstances.

Right to Data Portability: You can request that we transfer your data to another organisation.

If you wish to exercise any of these rights, please contact us using the details provided at the top of this page.

7. Cookies and Website Use

If you visit our website, we may use cookies to improve user experience. Cookies are small text files that are placed on your device. These help us track site activity and usage to improve our website’s functionality and performance.

You can manage or disable cookies via your browser settings, but this may affect your experience on our website.

For more information about how we use cookies, refer to our [Cookie Policy] (if applicable).

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any significant updates will be clearly communicated on our website, and the Effective Date at the top of this page will be updated accordingly.

9. Contact Us

If you have any questions or concerns about how we handle your personal data, please contact us at:

CleanTech NW

Email: info@cleantechnw.co.uk

Phone: 07895764565

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues. You can visit their website at www.ico.org.uk for more information.

Thank you for trusting CleanTech NW with your window cleaning needs!